In this environment of consistent customer service, Clean Getaway is expecting a lot from its employees. The owners and management said one of the most important expectations is that new employees be cross trained in all areas of the business as quickly as possible. This ensures that the wash has the flexibility to move employees around as staffing needs change throughout the day.
The benefit to the business is that, although some employees might be faster and more efficient at cleaning than others, they can all do good work and work very hard. If, for any reason, an employee cannot report to
work, management can call on any of the staff instead of being limited to a select few with the right experience.“Without good employees, we are not able to provide the level of service we strive to deliver,” Bledsoe explained.
Employee turnover and constant training are two problems that many carwashes struggle with today. At Clean Getaway, the owners strive to pay competitive wages, and management tries to make the employees feel like they are part of a team, not just a way for the wash to make money.
“All our employees are hourly except for the two managers,” Radde stated. “So, if during a pay period it has rained three days or more, we will pay the employees accordingly for a couple of the days missed due to the
rain.” Not every carwash employer offers this, but Clean Getaway chooses to because the employees want to work but cannot due to the weather.
Radde explained, “As owners, we decided to make sure our employees knew how much we appreciated their willingness to work. We also pay anniversary bonuses, $100 for each year of employment, as an additional effort to retain employees. It is important for us to have a stable work force so we can better maintain our quality standards.”